FREE TRACKED US SHIPPING ON ORDERS OVER $40

ATEU

How Can We Help?

 

Helping You Quickly Is Our Priority

The fastest way to find the answers to any questions, issues or concerns you may have is by browsing the tabs listed on this page.

SHIPPING, ORDER TRACKING, TRACKING ISSUES

ORDER ISSUES

PROMOTIONS, PAYMENTS, BILLING

PACKAGING, WHOLESALE UNSUBSCRIBE, CONTACT US

Can I Amend Or Cancel An Order?
Order Has Not Shipped
Order Damaged In Transit
Incorrect Item In Order
Item Missing From An Order
Faulty Items
Returns & Refunds
Returns, Refunds & Cancellations

NOTE: It takes us three business days to prepare and ship your order. Of course, if we can dispatch your order before then we certainly will! If you wish to track your order delivery status, please choose tracked shipping. We do not replace or refund lost untracked orders. View our returns & refunds policy.

If you would like to proceed with your return, refund or cancellation please complete the form below. Thank you. 

Returns, Refunds & Cancellations Form
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Huh?! How do you already know my contact details?
You must be logged into your Ateu account - we've filled out your contact & last order details to speed things up for you! If you want to message about a different order or use a different email, please feel free to change these details. 
We need this number in order to cross reference the point or sale and request for refund timeline. You can find you order number in your order confirmation email or within your account - Please navigate to account in the top right hand corner of the site.
Thank you. You can now submit your enquiry and we'll be in touch within 1 working day.

Customer Support Hours – Monday to Friday 10am to 3pm

Our little team observes the following holidays and no orders or support correspondence will be processed on those days, they do not count as business days:

New Year’s Day; Valentine’s Day; Groundhog Day (February 2nd); 8th April; Good Friday; Easter Monday; 2nd May; Memorial Day; 8th & 14th June; 4th July; Labour Day; Thanksgiving; Black Friday; Christmas Eve; Christmas Day; December 26th; New Year’s Eve.
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